Q: How can I sign up to receive weekly promotional emails?
A: You can simply ask your salesperson to add your email to our database, or register to shop supplies at kennicott.com. Either option will ensure that you start receiving our promotional emails. Also, we will automatically enroll whatever email(s) you provided with your initial customer application.
Q: How do I stop receiving emails?
A: There are two types of unsubscribe links at the bottom of every email we send. At the very bottom is a link to unsubscribe to all emails we send. But you may also click “update email preferences” link to pick and choose which types of our emails you’d like to stop receiving.
Q: If I unsubscribe from all emails, will I still receive my invoices & statements via email?
Q: I used to receive emails with fresh and supply product pricing, but I’m not getting them anymore. Why?
A: Our pricing structure is proportionate to the amount of any given customer’s annual spend. We share prices via email with customers who meet a certain threshold each year. Please ask your salesperson for specific details. If you’re not receiving emails with pricing, you may always contact your salesperson directly for pricing, or visit us in-store.
Q: I’m sure I meet the threshold, but I’m still not receiving emails with pricing. How can I fix this?
A: Simply ask your salesperson, and we’ll fix it.
Q: I’m receiving emails, but they are going into my clutter or spam folder. How can I fix this?
A: Each email client (software) has unique, specific security settings that determine whether or not an inbound email will deliver to your inbox (as opposed to clutter or spam.) Consult your own I.T. resource for best practices on “whitelisting” emails you want to receive normally.
Q: I should be getting emails, but I’ve been told they are “bouncing.” What does this mean?
A: Bounced emails are addresses that could not be delivered successfully to recipients of email marketing campaigns. There are two types of bounced emails: Hard Bounces, and Soft Bounces. Soft Bounces are addresses that were rejected due to a temporary issue, such as a recipient's email box being full. A hard bounce is an e-mail message that has been returned to the sender because the recipient's address is invalid. A hard bounce might occur because the domain name doesn't exist or because the recipient is unknown. If your email server is bouncing our messages, please consult your own I.T. resource to resolve the problem, as it is out of our control.